How-To: Perform Initial Ink Charge (SG400/800)

  • Updated

If for troubleshooting purposes you wish to flush ink through the printer, you may do this by performing an initial ink charge. Please bear in mind that we recommend this be performed only once in a 24 hour period and that it will use up to 25% ink.

Flushing ink through the printer can help with certain Service Code errors, remove expired ink from the ink tubes and help with Missing Nozzles. We recommend performing this only when advised by a technician as there are certain risks involved.


Should you still wish to proceed, please follow the instructions below:

  1. Enter the SP mode. (Press the up and down keys at the same time for 7 seconds, then press the #key).

  2. Select "Engine Maint."> [#Enter].
    SP No.

  3. Enter "3008002"> [#Enter]. RST:INIT CNT:A

  4. Press [#Enter].

  5. Press [#Enter].
    Press [#Enter]

  6. Exit the SP mode.

  7. Switch the printer off.

  8. Replace the ink cartridges if required or have been instructed to do so.

  9. Switch the printer on, the printer will start the initial ink fill process and will take 6-7 minutes to complete.


If you are still experiencing issues or have further questions, please contact our Sawgrass Care Team for assistance by click the 'Support' button on the bottom right of the page, or click here.