How-To: Access Print Manager Printer Utilities

If you need to troubleshoot or simply add a new printer then the Printer Utilities is the best tool for the job! The printer utilities allows you to check ink levels, print a nozzle check as well as a primary chart and so much more! 


To view video subtitles in your language, please press c (subtitles/closed captions), followed by Settings > Subtitles/cc and then select your language.


Accessing The Printer Utilities

  1. Double click on the SPM desktop Icon to ensure the program is running. Once the Sawgrass Print Manager is running you will access the Print Manager menu by the small PM icon.

    On Mac, when the Sawgrass Print Manager is running, you should see a small logo at top right. Please click on the logo to see the SPM menu appear.
    On Windows, please click on the hidden icons arrow down at the bottom right of the task bar, near the date and   time. When the Sawgrass Print Manager is running you should see the SPM logo in the hidden icons.
  2. Right click on the small PM icon and select Printer Utilities

  3. The Printer Utilities window will now be displayed

Printer Utilities Functions

mceclip6.png This section shows various printer information such as the ink levels, Port used, Printer model, Driver and Firmware version as well as the serial number and print count.
mceclip5.png This section allows you to print a nozzle check. This is an alternative way to printing a nozzle check through the printer menu.
mceclip7.png This section allows you to perform a head clean on both heads, Print head 1 (Cyan and Black) or Print head 2 (Yellow and Magenta). This is an alternative way to performing a head clean through printer menu.
mceclip8.png This section allows you to print a Primary Chart. A primary chart is when the printer prints 4 squares, Black, Cyan, Magenta and Yellow. This can be helpful when troubleshooting banding or color issues. If an issue appears on the primary chart; then it indicates an issue with the printer as opposed to a software settings issue.
mceclip9.png This will allow you to print a full page of either Black, Cyan, Magenta or Yellow. Printing these can be useful to flush ink through a specific channel, such as purging out expired ink.

The File Spooler allows you to print a .PRN file. A PRN file contains both the image as well as any print settings selected at the time of its creation.

This can be useful for troubleshooting purposes.

mceclip11.png Allows you to install a new or replacement printer.
mceclip12.png Displays the SPM printer settings which allows you to change the assigned ink type for your printers.
mceclip13.png Opens the System Printer list without the need to go via the Control Panel.
mceclip14.png Restarts the Print Spooler service (Windows only). This can help resolve issues when files are not printing.


If you are still experiencing issues or have further questions, please contact our Sawgrass Care Team for assistance by click the 'Support' button on the bottom right of the page, or click here.