PrintMate: System Requirements



  • Memory (RAM): 4GB Minimum, 8GB or greater recommended

  • Processor (CPU): Dual Core CPU, Quad Core or greater recommended
    **64-bit processor is required. Intel or AMD (Apple M chips supported non-natively through Rosetta integration)
  • Available Hard Drive Space: 10GB or greater free
  • Screen Resolution: 1024x768 pixels at 100% zoom or greater
  • Internet Connection: Required to Sign in to software and for use of DesignMate

Supported Operating Systems

  • Windows 10 
  • Windows 11
  • MacOS 12.x (Monterey)
  • MacOS 13.x (Ventura)
  • MacOS 14.x (Sonoma)

Supported Design Software

  • DesignMate
  • CorelDRAW X6 - 2022
  • Adobe Illustrator CS6 or later
  • Adobe Photoshop CS6 or later
  • Photoshop Elements 15 or later

Supported File Types

  • File Format: .AVIF, .BMP, .EPS, .GIF, .JPG, .PDF, .PNG, .TIFF, .WEBP
  • Recommend Resolution: 300DPI
  • Files must be created from supported design software

Supported Printers & Ink Sets

  • SG500/1000: Sublijet-UHD, Chromablast-UHD, EasySubli
  • SG400/800: Sublijet-HD, Chromablast-HD, EasySubli
  • VJ-628: Subljet-HD (Dual CMYK, ProPhoto, ProPhotoXF)
    • The VJ-628 is not compatible with MacOS. Microsoft Windows is required.


If you have further questions, please contact our Sawgrass Care Team for assistance by click the 'Help' button on the bottom right of the page, or click here.