How to access Print Manager Menu: Printer Utilities

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If you need to troubleshoot or simply add a new printer then the  Printer Utilities is the best tool for the job! The printer utilities allows you to check ink levels, print a nozzle check as well as a primary chart and so much more! 

To access the Print Manager menu:

1. Double click on the SPM desktop Icon to ensure the program is running. Once the Sawgrass Print Manager is running you will access the Print Manager menu by the small PM icon. 

On Mac, when the Sawgrass Print Manager is running, you should see a small logo at top right. Please click on the logo to see the SPM menu appear.


On Windows, please click on the hidden icons arrow down at the bottom right of the task bar, near the date and   time. When the Sawgrass Print Manager is running you should see the SPM logo in the hidden icons.


2. Right click on the small PM icon and select Printer Utilities


3. The Printer Utilities window will now be displayed



Printer Status: This section shows various printer information such as the ink levels, Port used, Printer model, Driver and Firmware version as well as the serial number and print count.

Nozzle check: This section allows you to print a nozzle check. This is an alternative way to printing a nozzle check through the printer menu.

Head-Clean: This section allows you to perform a head clean on both head, Print head 1 (Cyan and Black) or Print head 2 (Yellow and Magenta). This is an alternative way to performing a head clean through printer menu.

Primary chart: This section allows you to print a Primary Chart. A primary chart is when the printer prints 4 squares, Black, Cyan, Magenta and Yellow. This can be helpful when troubleshooting banding or color issues. If an issue appears on the primary chart; then it indicates an issue with the printer as opposed to a software settings issue.

Full Page bleeds (PRN): This will allow you to print a full page of either Black, Cyan, Magenta or Yellow. Printing these can be useful to flush ink through a specific channel, such as purging out expired ink.

File Spooler: The File Spooler allows you to print a .PRN file. This can be useful for troubleshooting purposes.

Add New Printer: Allows you to install a new or replacement printer.

Printer Settings: Displays the SPM printer settings which allows you to change the assigned ink type for you printers.

System Printers: Opens the Windows printer list without the need to go into the Control Panel.

Restart Spooler: Restarts the print spooler.