A Firmware update may be required if the message is displayed instead of the print button. You will need to perform this update in order to continue printing.
To view video subtitles in your language, please press c (subtitles/closed captions), followed by Settings > Subtitles/cc and then select your language.
Updating the Firmware
- Click Settings in the left hand column
- Click on Devices and Select your printer and then Install next to "Firmware Update Available".
- Click Continue
- The update will now be in Progress. Please do not power off or disconnect the printer during the update as it can cause irreversible damage to the printer.
The LCD panel will also display "Updating Firmware" with asterisks noting its progress. Don't worry if it does not progress a few minutes at the start, this is normal.
- Firmware Update Completed will be displayed on the printer LCD panel once it has finished the print button in the Sawgrass Printer Utility will return to normal.
If you are still experiencing issues or have further questions, please contact our Sawgrass Care Team for assistance by click the 'Help' button on the bottom right of the page, or click here.