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Custom Size (IJ Plain) Error on LCD Screen

Are you experiencing an error message on the LCD screen of your printer that looks like the text below on your SG500/SG1000 printer?

 

Change Bypass Tray to the
following settings:
Custom Size (IJ Plain)
Change | JobReset | FormFeed

 

If you are, please follow the steps listed below to help bypass this error message:

When using Auto Tray Select, the type and/or size of the paper in any of the paper trays does not match the type and/or size of the paper selected for the job.

 

Changing Tray Paper Setting

  1. Press the [Menu] button.
    mceclip0.png
  2. Press the Up or Down arrow button to display to display [Printer Features], and then press the [OK] button.
    mceclip0.png
  3. Press the Up or Down arrow button to display [System], and then press the [OK] button.
  4. Press the Up or Down arrow button to display [Tray Setting Priority], and then press the [OK] button.
  5. Now you want to go ahead and choose the tray that you are experiencing the error message for (this can either be the Main Tray or Bypass Tray), then press the [OK] button.
  6. Go ahead and scroll to Driver/Command, then press the [OK] button.
  7. Press the [Menu] button on your printer to return to the Ready screen.

 

If you are still experiencing issues or have further questions, please contact our Sawgrass Care Team for assistance by click the 'Support' button on the bottom right of the page, or click here.