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Custom Size (IJ Plain) Error on LCD Screen

If your Sawgrass SG500 or SG1000 printer displays a “Change Bypass Tray” or similar paper tray error message, this typically indicates a mismatch between the paper size or type selected for your print job and the settings configured on your printer.

This can occur when the printer's tray settings take priority over those specified by the printer driver, preventing the print job from proceeding.

This guide explains how to adjust the Tray Setting Priority to Driver/Command, allowing the printer to use the paper settings specified by the printer driver and helping to resolve the error.

Note: These instructions apply to both the Sawgrass SG500 and SG1000 printers. The steps are the same whether the error relates to the Main Tray or Bypass Tray.

 

Change Bypass Tray to the
following settings:
Custom Size (IJ Plain)
Change | JobReset | FormFeed

 

Changing Tray Paper Setting

  1. Press the [Menu] button.
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  2. Press the Up or Down arrow button to display to display [Printer Features], and then press the [OK] button.
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  3. Press the Up or Down arrow button to display [System], and then press the [OK] button.
  4. Press the Up or Down arrow button to display [Tray Setting Priority], and then press the [OK] button.
  5. Now you want to go ahead and choose the tray that you are experiencing the error message for (this can either be the Main Tray or Bypass Tray), then press the [OK] button.
  6. Go ahead and scroll to Driver/Command, then press the [OK] button.
  7. Press the [Menu] button on your printer to return to the Ready screen.