Troubleshooting Steps: Colour Output Issues

This article will cover potential reasons why you are seeing incorrect or dull colour output.


  • Are you printing using the Sawgrass Print Manager?

     You always want to make sure that you are printing through Sawgrass Print Manager. This program helps ensure that your colours are correctly represented after printing. There are 3 different ways to do this:

    • Printing through "open local file"
    • Printing from your design software
    • Printing straight from CreativeStudio


    If you have any more questions please refer to one of our articles showing how to print from Sawgrass Print Manager here: Mac or Windows

  • What design program are you printing from besides CreativeStudio?

    If you are printing from a design program other than CreativeStudio, you may want to check your colour settings within that software. You can find our articles explaining how to set them based on the software that you are using here.

  • What do my Nozzle Checks and Primary Charts look like? Are there any missing nozzles or missing colours from the primary chart?

    If nozzles or colours in the primary chart are missing or faded, try performing1-2 head cleans and up to 5 head flushes. The cleaning options can be accessed via the Print Menu > Printer Features > List/Test Print 

    If those steps do not clear the blockage, you may want to also clean the capping station.
  • Are my Ink Cartridges Expired?

    Expired ink cartridges can often be the cause of colour issues. This is becasue the formulation of the ink inside the cartridge changes over time which results in a colour shift. This is the reason why we strongly recommend replacing cartridge that have passed their expiration date.

    Cartridge expiry dates are visible on the end of the cartridge as you open the ink door.

    If you do have expired ink cartridges, we recommend these be replaced and 10-15 Full Page Bleed in each affected chanel be printed. These can be printed from within the PM Menu > Printer Utilities > Full Page Bleeds.
  • Are you printing using the correct Print Manager settings for your Paper, Inks and Substrate?

     It is vital that you print using the correct Print Settings for the products that you are using. If you are not using the correct selections within the Print Managers Print Settings window, the Print Manger may use a profile that is not adequate for your paper, inks or substrate which can result in incorrect colours or too much ink being put down on the paper.


If you are still experiencing issues or have further questions, please contact our Sawgrass Care Team for assistance by click the 'Help' button on the bottom right of the page, or click here.