Vertical Lines in a Printout

Are you seeing lines across your prints?
Never fear! Your Sawgrass Care Team is here! 

Follow the steps below and your images should clear up quickly. If you do all of these steps and still have trouble, contact us We're more than happy to help. 


Vertical Banding Explained

First it is important to confirm that the lines you are seeing are indeed Vertical.

Vertical banding is the term used for any forms of lines that appear on a printed page. For the banding to be deemed as Vertical, the lines must be in the Read direction across the page regardless of whether the printed image is in portrait or landscape orientation.

Example of Vertical banding



Different Causes of Vertical Banding.

Misaligned Print Head Position Adjustment

If the print head position adjustments are not correctly aligned, then it can display as black or white vertical lines. In which case we recommend checking and adjusting the Print Head position in High Speed, Standard and High Quality. 

How to Perform a Print Head Position Adjustment


Dirty Horizontal Encoder

A dirty horizontal encoder can cause single or double white vertical lines down the page. This can be cause by a foreign object on the encoder which would therefore need a quick clean.

How to Clean the Horizontal Encoder


If you are still experiencing issues or have further questions, please contact our Sawgrass Care Team for assistance by click the 'Support' button on the bottom right of the page, or click here.