We have identified and are actively working on resolving an issue where the printer may incorrectly show a "Ready" status on the LCD panel even when the Black or Yellow ink cartridge is empty. This can prevent printing from taking place.
Issue Details
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Affected channels: Black and Yellow
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Symptoms (as shown below):
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Printer LCD shows “Ready” status.
- Printing is not possible.
- If you send a job to print, it will not physically print, despite the LCD displaying the print job information and blue Data light flashing.
- Ink indicators display a downward arrow for the affected cartridges.
- Red and yellow alert icons are also visible.
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Resolution
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Power the printer off/on and visually check the ink status indicators on the LCD display.
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If either the Black or Yellow ink channels show a downward arrow, this indicates the cartridge is empty.
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Replace the affected ink cartridge(s) even if the panel still reads “Ready.”
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After replacement, the printer will resume normal operation.
Important Note
Printing will not resume until the empty cartridge is replaced, regardless of the “Ready” status displayed on the LCD.