If when printing from the design tool, the Sawgrass Print Utility window is not appearing after clicking 'Print File', please ensure that you allow popups in your web browser. The design tool uses a popup to then open and send your design to the Sawgrass Print Utility. If popups are blocked then no prints will be sent. Note that you should only need to allow popups once, your browser should then remember the selection and allow popups from MySawgrass moving forward.
- in the design tool, click Print File.
- The popup blocker icon may appear. This means that the required print window has been blocked by your browser.
- Click on the Pop-ups blocked icon and then set it to Always allow popups, then click Done.
Note that this example is in the Google Chrome browser, if you are using a different browser then your view may be slightly different, but still similar.
- The popup window will now appear. Tick always allow and click Open Sawgrass Sawgrass Print Utility. Allowing this will mean this window will not appear next time you print and instead will send your design directly to the Sawgrass Print Utility application without the need for any further interactions.
Also, as mentioned in the previous section, you need to make sure the Sawgrass Print Utility is running in order for the print job window to open.