Follow the procedure below to perform a print head cleaning.
Perform a head cleaning when the print quality is affected by missing nozzles.
Head cleaning consumes ink but is sometimes necessary to achieve a full nozzle check. After an ink cartridge is replaced, a print head cleaning will be automatically performed.
- Perform a head cleaning up to five (5) times in an attempt to clear missing nozzles
- Print and check for any changes in the nozzle check test pattern between each head
- Do not turn the printer off during print head cleaning. If the printer is turned off during a print head cleaning, start again by printing a nozzle check test
Head Clean from the Printer Menu
- Press the [Menu] button.
- Press the [▲] or [▼] button to display [Printer Features], and then press the [OK] button.
- Press the [▲] or [▼] button to select [List/Test Print], and then press the [OK] button.
- Press the [▲] or [▼] button to display [Head-cleaning], and then press the [OK] button
- Press the [▲] or [▼] button to select a color, and then press the [OK] button.
- To clean all the print heads, select [All Heads].
- To clean the print head for Cyan and Black, select [Head 1].
- To clean the print head for Yellow and Magenta, select [Head 2].
- Press the selection key for [OK].
Head cleaning starts.
One-Touch Head Clean
You can perform a one-touch head cleaning for all colours.
- Long-press the [▼] button for 3 seconds.
- Press the selection key for [OK].
- Press the selection key for [Exit].
If you are still experiencing issues or have further questions, please contact our Sawgrass Care Team for assistance by click the 'Support' button on the bottom right of the page, or click here.