Firmware Update Failed

Getting the message Firmware Update Failed? Below are some steps in order to clear it.

• Ensure that your printer is in status Ready and is showing as Online in Sawgrass Print Utility.
  If it is in error state or has Low Ink status then the Computer may not be able to perform the update correctly.
  
  
• For Windows users:
  
  
  1. Quit Sawgrass Print Utility, click displaying the hidden icons, right clicking on Sawgrass Print Utility and selecting Quit.
     
     
     
  2. Disconnect the USB or ethernet cable from your printer, if connected, and then power it off.
  3. On your toolbar at the very bottom of your screen, go to start (this is the windows icon in the lower left corner of your desktop) and begin typing the word services into your search bar. Go ahead and open the services application.
     
     
     
  4. Once you are in Services, scroll down and select Printer Spooler. Next, click on Stop. This will pause the interaction between your computer and the printer. Leave the Services window open as we will need to go back to it later.
     
     
     
  5. Now, let's open File Explorer and navigate to: C:\Windows\System32\spool\PRINTERS 
     • Please note you can also Copy/Paste this with the start menu open
       
       
  6. This will open your printers folder. Do not delete the folder itself, but you want to go ahead and delete all of the files inside of this folder.
     
     
     
  7. Now we want to go back to Services.
     
     
  8. Click on Start to turn the print spooler back on.
     
     
     
  9. Restart your computer and power the printer back on.
     
     
  10. Once Sawgrass Print Utility has loaded, check if the Firmware update option is still available. If it is not, then the printer has been updated successfully. If it is, then proceed with the update.