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Option Tray Information (500/1000)

Option Tray Explained

The Option Tray is an additional tray that can be placed under the Main Tray (Tray 1).

Tray 2 refers to the first Option Tray installed directly beneath the printer, while Tray 3 refers to the second Option Tray and is installed beneath Tray 2. In other words, the trays stack on top of one another.

Its important to note that Tray 3 is only available on the SG500 and is not able to print small page sizes such as standard mug paper.

  1. Why do I need a option tray?
    The “option tray” is a practical attachment that allows you to print using different size media without the need to swap out the paper that is currently in the Main Tray. For example you may have mug size paper in your Main Tray and A4 or letter paper in the Option Tray.
     

  2. What size paper can fit in my Option Tray?

    • SG500: Up to 8.5 x 14”/21.59 cm × 35.56 cm is the largest paper size you can fit in the option tray.
      Minimum supported width: 105mm/4.1in.
      Note: Standard mug paper falls below the minimum size requirements for the Option Tray.

    • SG1000: Up to 11 x 17”/27.94 cm × 43.18 cm is the largest paper size you can fit in the option tray.
      Minimum supported width: 105mm/4.1in
      Note: Standard mug paper falls below the minimum size requirements for the Option Tray.
       

  3. Tray Selection Warning Message
    When the Option Tray is selected in Sawgrass Print Utility and an unsupported paper size is chosen, a message will appear notifying you that:
    "The selected tray is not compatible with the selected paper size. Output tray has been changed to match the paper size."


    However, if you already have an unsupported paper size selected—such as the standard mug size—the Option Tray will be unavailable. It will appear greyed out and cannot be selected until a compatible paper size is chosen.
    As shown below, the Option Tray remains disabled and is not selectable.

 

Tips:

  • When lifting the printer, grip the center area at the base of the machine's sides. Lift it slowly and do not strain your body to prevent injury.  
  • When moving the machine, remove the options tray to prevent damage.  
  • Do not tilt the printer and be careful not to trap your fingers.
  • When moving the machine, make sure to unplug the power cord from the wall outlet and confirm that line cords and other connecting cables have been removed. Otherwise, the power cord can be damaged, possibly resulting in fire or electric shock.

  • Align the option tray and printer using their corners.

  • When the printer is placed on top of the option tray, installation is complete.
  • Up to 2 option trays can be attached. (SG500NA / SG500EU)
  • After attaching an option tray, the printer driver may need to be configured to recognize it.

 

Attaching the Option Tray

Adding a second option tray follows the same steps put the upper option tray (Tray 2) on the lower option tray (Tray 3) first, then lower the printer onto the upper option tray (Tray 2).

  1. Press and hold down the [Power] button until it turns off, and then unplug the power cord.
     
  2. Disconnect the USB cable or Ethernet cable.
     
  3. Take the Option Tray out of the box, and remove the tape.
     
  4. Position the Option Tray close to the machine.
     

  5. Align the connecting parts of the machine and option tray, and then lower the machine onto the option tray.

    Grip the center area at the base of the machine's sides. Lift it slowly and do not strain your body.
     

  6. Attach the clamping plate and secure it with a coin screw. (SG1000NA / SG1000EU)

     
  7. Connect the power cord, USB cable, or Ethernet cable.

Adding the Option Tray to Windows

  1. Quit Sawgrass Print Utility.
  2. Open [Settings] from the Start menu, then go to [Bluetooth & Devices] [Printers & Scanners]. 
  3. Select the printer and click [Printer Properties]. 
  4. Click the [Accessories] tab and ensure [Tray 2] is checked under [Options]. If adding a second Option Tray on an SG500, you will need to select [Tray 3].
  5. Click [Apply] and then [OK].

Adding the Option Tray to macOS

  1. Open [System Preferences] from the [Apple] menu, then click [Printers & Scanners].
  2. Select the printer and click [Options & Supplies...]. 

     
  3. Open the [Options] tab, enable the Additional Tray option, and click [OK]. 

Sawgrass Print Utility

Once the Option Tray has been added to the driver, ensure that Option Tray is selected in Sawgrass Print Utility when printing from this tray.

 

Print Job Sending to the Main Tray Instead of the Option Tray

If your print job is being sent to the Main Tray instead of the selected Option Tray, it may be due to one of the following reasons:

  • The printer has not detected the Option Tray. In this case, ensure the relevant Option Tray is correctly installed and positioned, then restart the printer.
  • The Option Tray has not been enabled in the printer driver settings. Please refer to the sections Adding the Option Tray to Windows or Adding the Option Tray to macOS for instructions on enabling it under the printer driver accessories/options.