It is possible to print on mug paper and other small media sizes using the Sawgrass SG500 and SG1000 printers. For the most reliable and consistent results, we recommend printing from the Main Tray rather than the Option Tray, particularly when working with smaller paper sizes.
Minimum Supported Paper Sizes
Please note the following minimum paper size requirements:
Main Tray
Minimum supported width: 55 mm (2.17 inches)
Option Tray (Tray 2)
Minimum supported width: 105 mm (4.13 inches)
Bypass Tray
Minimum supported width: 55 mm (2.17 inches)
Attempting to print paper smaller than the minimum supported size for the selected tray will cause the print job to reset.
Why the Main Tray Is Recommended
Printing from the Main Tray provides better reliability when using small-format media due to the following:
The paper path from the Main Tray has a shorter travel length
A shorter paper path introduces fewer variables during feeding
Reduced risk of skew, slippage, or timing issues
More consistent paper alignment and print quality