General

Download Print Software

• Sawgrass Print Utility for macOS & Windows (compatible with the Sawgrass design tool or your design software of choice)

MySawgrass

Printers & Inks

• Firmware Update Failed
• The Importance of Using Genuine and Original Sawgrass Ink Cartridges in Your Printer
• Status & Warning Messages Displayed on the LCD Panel
• How-To: Changing the Connection Method (WiFi/USB/Ethernet)
• Preventative Maintenance Steps (SG500/1000)
• Preventative Maintenance Explained (VJ-628)

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Getting Started

• Sawgrass Print Utility: System Requirements
• Setting up Your Printer
• How-To: Connecting your Printer via Ethernet or USB (SG500/1000)
• How-To: Connecting your Printer via WiFi (SG500/1000)
• Setup & Installation (VJ-628)
• Wasatch & FLEX Spot Colour Basics (VJ-628)

See all 9 articles

Resources & Technical Documentation

• CreativeStudio Export Functionality
• Resources (MSDS, User Guides, Agreements)
• How-To: Print from Cricut Design Space (SPM - MacOS)
• CreativeStudio Text Functions Explained
• How-To: CreativeStudio Appearance Functions
• How-To: Upload Images to CreativeStudio

See all 22 articles

Troubleshooting

• Troubleshooting Steps: Vertical Dots / Pizza Wheel Marks
• Troubleshooting Steps: Paper Misfeeds and Jam Error Guide
• Troubleshooting Steps: Sawgrass Service Code (SC) Error Guide
• MacOS Gatekeeper (Malicious Software Warning Message)
• Visual Studio C++ Redistributable or DLL Error Message (Windows Only)
• Troubleshooting Steps: Not Printing (MacOS)

See all 14 articles