General

Frequently Asked Questions

• Frequently Asked Questions (FAQ)
• How to prepare your printer for inclimate weather events

Getting Started

• Sawgrass Print Manager: System Requirements
• Printer Setup Process (SG500/1000)
• How-To: Connecting your Printer via Ethernet or USB (SG500/1000)
• How-To: Connecting your Printer via WiFi (SG500/1000)
• How-To: Installing Sawgrass Print Manager (Windows)
• How-To: Installing Sawgrass Print Manager (MacOS)

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Troubleshooting

• Troubleshooting Steps: Vertical Dots / Pizza Wheel Marks
• Troubleshooting Steps: Sawgrass Service Code (SC) Error Guide
• MacOS Gatekeeper (Malicious Software Warning Message)
• Visual Studio C++ Redistributable or DLL Error Message (Windows Only)
• Troubleshooting Steps: Not Printing (MacOS)
• Troubleshooting Steps: Not Printing (Windows)

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Printers & Inks

• How-To: Changing the Connection Method (WiFi/USB/Ethernet)
• Preventative Maintenance Steps (SG500/1000)
• Preventative Maintenance Explained (VJ-628)
• How-To: Paper Feed Adjustment (SG500/1000)
• How To: Print Head Position Adjustment (SG500/SG1000)
• How-To: Registration Adjustment (SG500/1000)

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Software

• How-To: Print from Cricut Design Space (MacOS)
• How-To: Print from Cricut Design Space (Windows)
• How-To: Print from Silhouette Studio (MacOS)
• How-To: Print from Silhouette Studio (Windows)
• How-To: Adobe Illustrator Colour & Print Guide (MacOS)
• How-To: Adobe Illustrator Colour & Print Guide (Windows)

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Design Applications

• CreativeStudio Text Functions Explained
• How-To: CreativeStudio Appearance Functions
• How-To: Upload Images to CreativeStudio
• How-To: Delete Images from CreativeStudio